Privacy Policy
Last updated Sep 10, 2026
Privacy Policy
BAHO Healthcare Ecosystem ("BAHO", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you access or use the BAHO platform, website, mobile applications, and related services (collectively, the "Services").
By using BAHO, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Services.
1. INFORMATION WE COLLECT
We may collect information that you provide directly to us, information generated through your use of the Services, and technical information collected automatically.
1.1 Information You Provide
Depending on how you use BAHO, we may collect information such as:
Full name
Email address
Phone number
Username and account credentials
Profile information
Date of birth, where required
Gender, where applicable
Address and location information
Business or organization information
Professional information
Healthcare-related information, where applicable and voluntarily provided
Product and service information
Hospital, clinic, shop, manufacturer, or service-provider information
Scientific or research-related information
Documents, images, files, or other information uploaded to the platform
Information provided when contacting customer support
Payment and transaction-related information
Information provided when submitting forms, requests, feedback, reviews, or other content
The information collected depends on the type of account you create and the features you use.
1.2 Account Information
When you create or manage a BAHO account, we may collect information necessary to establish, authenticate, and maintain your account.
BAHO may support different account types, including personal accounts and accounts for healthcare businesses, service providers, manufacturers, hospitals, shops, and scientific or research organizations.
1.3 Healthcare and Sensitive Information
Because BAHO operates within a healthcare ecosystem, certain information provided through the platform may be considered sensitive or health-related information under applicable laws.
Where BAHO collects such information, we will process it only for legitimate and permitted purposes, in accordance with applicable laws, user permissions, and the functionality of the Services.
Users should only provide healthcare or other sensitive information when necessary and through the appropriate BAHO functionality.
1.4 Payment Information
If you make a payment through BAHO, we may collect information necessary to process and verify the transaction.
Where payment processing is performed by a third-party payment service provider, payment information may be processed and stored by that provider in accordance with its own privacy policy and security practices.
1.5 Device and Technical Information
When you access or use BAHO, we may automatically collect certain technical information, including:
IP address
Device type and model
Operating system and version
Browser type and version
Application version
Device identifiers
Network information
Language and regional settings
Log information
Error and diagnostic information
Date and time of access
Pages, screens, features, and services accessed
Other information relating to your interaction with the Services
This information may be used to maintain the security, reliability, performance, and functionality of BAHO.
1.6 Location Information
Depending on the features you use and the permissions you provide, BAHO may collect precise or approximate location information.
Location information may be used to provide location-based functionality, such as helping users discover relevant healthcare services, shops, hospitals, service providers, products, or other offerings available in their area.
You may control location permissions through your device settings. Disabling location access may affect certain BAHO features.
1.7 Camera, Files and Device Permissions
Certain BAHO features may request access to device functionality such as:
Camera
Photos or files
Storage
Notifications
Location
Other device permissions required by specific features
You may manage these permissions through your device settings. Some features may not function correctly if the required permissions are disabled.
2. HOW WE USE YOUR INFORMATION
We may use the information we collect for purposes including:
Creating and managing user accounts
Authenticating users and securing accounts
Providing and operating BAHO Services
Connecting users with relevant healthcare businesses, providers, manufacturers, hospitals, shops, and organizations
Enabling communication between users and other platform participants
Providing products and services requested by users
Processing and managing transactions
Providing customer support
Responding to inquiries and requests
Personalizing and improving the user experience
Maintaining and improving the functionality and performance of BAHO
Detecting, preventing, and investigating fraud, abuse, unauthorized access, and security incidents
Troubleshooting technical issues
Conducting analytics and service improvement
Complying with legal and regulatory obligations
Protecting the rights, safety, and property of BAHO, its users, and other parties
Sending service-related communications
Sending promotional or marketing communications where permitted and where applicable
Performing other purposes disclosed at the time information is collected or with your consent where required
3. USER-TO-USER AND BUSINESS COMMUNICATIONS
BAHO may provide functionality that allows users to communicate with other users, businesses, healthcare providers, hospitals, manufacturers, shops, service providers, or organizations.
Information that you choose to make available through your profile, listings, messages, reviews, inquiries, or other public or shared areas of the Services may be visible to other authorized users or platform participants.
Users should carefully consider what information they choose to share through the platform.
4. HOW WE SHARE YOUR INFORMATION
We may share information in the following circumstances:
4.1 With Other Users or Platform Participants
Depending on the functionality you use and your privacy settings, certain information may be shared with other BAHO users, businesses, healthcare providers, hospitals, manufacturers, shops, service providers, or organizations.
4.2 Service Providers
We may share information with trusted third-party service providers that perform services on our behalf, such as:
Cloud hosting and infrastructure providers
Data storage providers
Analytics providers
Communication providers
Payment processors
Authentication providers
Security and fraud-prevention providers
Technical support providers
Testing and performance-monitoring providers
These providers may access information only as necessary to perform services on our behalf and subject to applicable contractual and legal requirements.
4.3 Legal and Regulatory Requirements
We may disclose information where required or permitted by applicable law, regulation, legal process, court order, or governmental request.
We may also disclose information when necessary to protect the rights, safety, security, or property of BAHO, our users, or others.
4.4 Business Transactions
If BAHO is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, information may be transferred as part of that transaction, subject to applicable law.
5. COOKIES AND SIMILAR TECHNOLOGIES
BAHO may use cookies, software development kits (SDKs), pixels, logs, and similar technologies to operate and improve the Services.
These technologies may be used for purposes such as:
Authentication
Security
Preferences
Analytics
Performance monitoring
Understanding how users interact with the Services
Improving functionality
You may be able to manage certain cookie or tracking preferences through your browser or device settings.
6. DATA RETENTION
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide the Services, maintain legitimate business records, resolve disputes, enforce agreements, prevent fraud, and comply with applicable legal and regulatory requirements.
When information is no longer required, we may delete, anonymize, or securely isolate it in accordance with our data retention practices.
Some information may remain in backup systems for a limited period before it is permanently deleted or overwritten.
7. DATA SECURITY
BAHO takes reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.
Security measures may include access controls, authentication mechanisms, encryption where appropriate, monitoring, logging, and other safeguards.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Therefore, while we take reasonable measures to protect your information, we cannot guarantee absolute security.
Users are responsible for maintaining the confidentiality of their account credentials and should immediately notify BAHO if they suspect unauthorized access to their account.
8. CHILDREN'S PRIVACY
BAHO is not intended for individuals who are below the minimum age permitted to use the Services under applicable law.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
If we become aware that we have collected personal information from a child in circumstances where collection is not permitted, we will take reasonable steps to delete the information as required by applicable law.
If you believe that a child has provided personal information to BAHO, please contact us at:
9. YOUR PRIVACY RIGHTS
Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:
Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information
Request restriction of certain processing
Object to certain processing
Withdraw consent where processing is based on consent
Request a copy of certain personal information
Exercise other rights provided by applicable privacy and data protection laws
These rights may be subject to applicable legal limitations and exceptions.
10. ACCOUNT INFORMATION AND ACCOUNT DELETION
You may review and update certain information through your BAHO account settings.
If you wish to delete your BAHO account, you may use the account deletion functionality provided within the platform, where available.
You may also submit an account deletion request by contacting:
Please submit the request using the email address associated with your BAHO account where possible. We may need to verify your identity before processing the request.
Upon an approved deletion request, we will deactivate or delete your account and associated information from active systems, subject to applicable legal, regulatory, security, fraud-prevention, dispute-resolution, and legitimate business requirements.
Certain information may need to be retained where required or permitted by law.
For detailed instructions, please refer to our Delete Account Instructions page.
11. INTERNATIONAL DATA PROCESSING
Depending on where BAHO and its service providers operate, your information may be processed or stored in countries other than the country in which you reside.
Where required by applicable law, BAHO will implement appropriate safeguards for international transfers of personal information.
12. THIRD-PARTY SERVICES AND LINKS
BAHO may contain links to third-party websites, applications, services, or resources.
BAHO is not responsible for the privacy practices, content, or security of third-party services. We encourage users to review the privacy policies of third-party services before providing them with personal information.
13. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, technologies, or applicable legal requirements.
When we make changes, we will update the "Last Updated" date at the beginning of this Privacy Policy.
Where required by applicable law, we may provide additional notice regarding material changes.
We encourage you to periodically review this Privacy Policy to remain informed about how BAHO handles personal information.
14. CONTACT US
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the way BAHO handles personal information, please contact us:
BAHO Healthcare Ecosystem
Email: support@bahoplatform.com
For privacy-related requests, please include sufficient information for us to identify your account and understand your request. We may request additional information where necessary to verify your identity and protect your account.
15. REVIEW, UPDATE, OR DELETE YOUR INFORMATION
Depending on applicable law, you may request to review, update, correct, or delete personal information that BAHO holds about you.
To submit a request, please contact:
We will review and process your request in accordance with applicable privacy and data protection laws.
BAHO Healthcare Ecosystem is committed to protecting user privacy while providing a connected healthcare ecosystem for individuals, businesses, healthcare providers, hospitals, manufacturers, shops, service providers, and scientific organizations.